I have a colleague which is very defensive. Unfortunately, my supervisor does not support me wen the colleague attacks me. I have learned to watch what is going on in my work environment and how the colleague is behaving without being judgmental. As I am observing the situation, I need to be thinking about words to communicate my ideas without coming across being crutical. My colleagues need to feel they can trust the fact that I am not trying to do anything intentional to hurt then or mislead them.
I need to focus on the outcome I want instead of what I do not want. When colleagues try to demand something form me, I can change the negative tone to a positive tone by making it a request. Adults do not want to be treated like children. Children want to be seen as humans. Ultimately, humans want to know they are heard and their point of view is valuble. I have learned that a major way to resolve conflict is to listen.
"It takes a villiage to raise a child."
-African Proverb-